Refund policy
Return & Refund Policy
Thank you for shopping with Brynox. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
14-Day Return Policy
You may request a return within 14 days of receiving your order.
Return Eligibility
To qualify for a return, your item must:
- Be unused and in the same condition as received.
- Be returned in its original packaging whenever possible.
- Include all original accessories, manuals and components.
- Be accompanied by proof of purchase or your order number.
Non-Returnable Items
The following items cannot be returned unless they are faulty, damaged or supplied incorrectly:
- Personalised or custom-made products.
- Items that have been used, damaged or altered after delivery.
- Products returned after the 14-day return period.
- Opened hygiene or personal care products where returns are restricted for health and safety reasons.
How to Request a Return
Before returning any item, please contact our customer support via our Contact Us page. Please provide your order number and the reason for your return. We will provide you with the appropriate return instructions.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is damaged, defective or incorrect.
Inspection of Returned Items
All returned items are inspected upon arrival. Once we confirm that the returned item meets the conditions outlined in this policy, your refund will be approved.
Refunds
Approved refunds will be issued to your original payment method within 7 business days after the returned item has been received and successfully inspected.
Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or different from what you ordered, please contact us as soon as possible after delivery. We will arrange a replacement, exchange or full refund where appropriate.
Order Cancellation
Orders may be cancelled before they have been dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return procedure outlined in this policy.
Business Information
Store Name: Brynox
Business Address:
40 Plantation Square
Kinning Park
Glasgow G51 1TQ
United Kingdom
By placing an order with Brynox, you acknowledge that you have read, understood and agreed to this Return & Refund Policy.