Contact information
Contact Information
Welcome to Brynox. We are committed to providing excellent customer service. If you have any questions about your order, our products, shipping, returns or any other enquiry, our customer support team is here to help.
Customer Support
We aim to respond to all enquiries within 24–48 business hours.
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (GMT/BST)
Saturday: Closed
Sunday: Closed
Business Information
Store Name: Brynox
Business Address:
40 Plantation Square
Kinning Park
Glasgow G51 1TQ
United Kingdom
Customer Support Services
- Order Status & Tracking
- Shipping & Delivery Enquiries
- Returns & Refund Assistance
- Product Information
- Payment Support
- General Customer Service
Response Time
Our support team aims to respond within 24–48 business hours. During weekends, public holidays or busy periods, responses may take slightly longer.
Need Assistance?
If you need help before or after placing your order, please visit our Contact Us page or use the contact form available on our website. Our team will be happy to assist you.
Our Commitment
At Brynox, customer satisfaction is our highest priority. We are committed to providing quality kitchen, home and garden products together with secure online shopping, dependable delivery and professional customer support.
Frequently Asked Questions
How long does order processing take?
Orders are processed within 2 business days.
How long does delivery take?
Estimated delivery is 3–5 business days after dispatch.
Can I return my order?
Yes. Eligible items may be returned within 14 days of delivery in accordance with our Return & Refund Policy.
When will I receive my refund?
Approved refunds are processed within 7 business days after the returned item has been received and successfully inspected.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email. Where available, a tracking number will be included so you can monitor your parcel throughout its journey.